Terms & FAQ’s
I’m convinced that whatever concern or question you might have, it’s something we can find a solution to. I’ve outlined the most common concerns below, but if you have a different request or didn’t get your question answered, do contact me.
Payments online is through Bank Transfer. As most of the work I do is made to order, please note that your order will not be carried out until the funds have cleared in my account. For larger orders (over say $2000) it’s possible to split the payment in two, half up front and the rest on delivery.
Online purchases are subject to a minimum $9 delivery postage and packaging charge. All special delivery orders are insured and sent via Post Danmark or Link Logistics. If your delivery has been delayed then please contact me and I will provide you with tracking number to enable you to chase you order. Delivery times may vary depending on the order.
Sales and Refunds
Each product is handmade and therefore unique, so variations will occur. Colours may vary and sizes are accurate within reason. If for any reason you are not entirely satisfied with your purchase I’m happy to offer an exchange within 30 days of purchase. Alternatively I will refund the sale if it is returned in saleable condition within 7 working days of you receiving the order.
In the case you need to return a purchase, I’ll cover the return costs, and arrange a pick-up from your address.
Purchases exempt from the refund and exchange policy are:
- Commissioned pieces
- Customised pieces
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size, any further resizing may incur a small charge.
Design Rights and Copyrights remain the sole property of DORPH-JENSEN IVS. Prices are correct at the time of publication. DORPH-JENSEN IVS reserves the right to review her prices at any time.
We register your details through website sales and subscription to our newsletter. Your name, email and postal address will be the information we save and will only be used to send you information about our company. You may opt out of receiving mailings from us by choosing unsubscribe.